March 21, 2004

Site Problems

Never use AppSiteHosting as your web hosting provider...(formerly DellHost).

I recently left their services to come to VerveHosting.

Reasons for leaving AppSiteHosting:

-Slow to no-response customer service/technical support
-When you did talk to a customer support rep, they didn't know what they were talking about and different reps gave different answers
-No support for Movable Type
-More expensive than VerveHosting
-Less disk space than VerveHosting
-etc etc etc...ad nauseam

Now, I have a new reason to dislike AppSite:

I gave them my cancellation notice over a week ago, but that apparently hasn't gone through. I get a few emails saying that they are moving to new DNS servers (again), but I really didn't care as I have already moved my site to Verve.

Tonight, I noticed that some of my images weren't working properly on my blog. After checking several things, I look and see that my DNS servers have changed. It seems that AppSite changed my DNS servers (from Verve to their new DNS) without my authorization! I changed them back immediately and gave them a call (mainly to complain and demand that they cancel me immediately...which they should have already done anyway).

So, if you've experienced downtime with the site, I would like to give you my deepest apologies (along with my recommendation to stay away from AppSiteHosting). All problems should be cleared up by Monday evening.

I also highly recommend VerveHosting for your hosting needs. They are cheap, have wonderful technical support, and you get all sorts of technical goodies to go along with your site.

Comments:

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RE: AppSiteHosting.

I agree. Stay away from AppSiteHosting. I recently had a client whose server was broken in to and their standard method of dealing with it was to re-image the entire server. This re-imaging not only whiped out all of our data but it also wiped out any potential evidence that we could have used to secure the server or prosecute the person who broke in. Gotta love it.

Posted by: Kevin Schroeder at May 27, 2004 02:00 PM